Contact information
Contact Information
Contact Information – Hot Match Collectables
Thank you for your interest in Hot Match Collectables.
If you have a question about your order, shipping, pre-orders, returns, products, wholesale, or anything else related to our store, please contact us using the details below.
We’re here to help and aim to provide a smooth, reliable shopping experience for every customer.
Email Us
For general enquiries, order support, product questions, or customer service, please contact us at:
Please include your order number where possible so we can assist you faster.
We aim to respond to emails within 24 business hours.
Business Location
Hot Match Collectables is based in Sydney, Australia.
Our usual response hours are:
Monday to Friday, 9:00am – 5:00pm AEST/AEDT
Emails sent outside these hours, on weekends, or on public holidays will generally be reviewed on the next business day.
Contact Form
You can also contact us using the contact form on our website.
Please include as much detail as possible, including your order number if your enquiry relates to an existing order.
Before Contacting Us About a Pre-Order
If your enquiry relates to a pre-order ETA, please check the relevant product page first.
We update product pages with the latest available ETA information when new updates are received from our suppliers.
Pre-order ETAs are estimates only and may change due to supplier, manufacturer, freight, customs, or distribution delays.
Before Contacting Us About Shipping
If your order has already been dispatched, please check your tracking link first.
Tracking updates are provided by Australia Post or the relevant delivery provider.
If tracking appears delayed or has not updated, please allow additional time during busy periods, public holidays, weather events, or carrier network delays.
Feedback
We value feedback from our customers and collectors.
If you have a suggestion, concern, or idea that could help us improve, please contact us and let us know.
We take customer feedback seriously and are always looking for ways to improve the Hot Match Collectables experience.
Thank You
Thank you for choosing Hot Match Collectables.
We appreciate your support and look forward to helping you.