Privacy policy
Privacy Policy – Hot Match Collectables
This Privacy Policy describes how Hot Match Collectables collects, uses, stores, and discloses your personal information when you visit our website, make a purchase, contact us, create an account, subscribe to marketing, or otherwise interact with our store.
Hot Match Collectables is based in Sydney, Australia and operates through the website hotmatchcollectables.com.
By using our website or purchasing from us, you agree to the collection and use of your personal information as described in this Privacy Policy.
This policy should be read alongside your rights under applicable privacy laws, including the Australian Privacy Principles, where applicable. The OAIC describes the Australian Privacy Principles as the framework for how covered organisations handle personal information in Australia.
Contact Us
If you have any questions about this Privacy Policy, would like more information about how we handle personal information, or would like to make a privacy-related request or complaint, please contact us at:
Hot Match Collectables
Email: info@hotmatchcollectables.com
Location: Sydney, Australia
Personal Information We Collect
When you visit our website, place an order, contact us, or interact with our store, we may collect certain personal information.
This may include:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment information
- Account details, where applicable
- Customer support messages
- Device and browser information
- IP address
- Time zone
- Cookie information
- Products viewed
- Search terms
- Website interactions
- Marketing preferences
We collect this information so we can operate our store, process orders, provide customer support, improve our website, communicate with customers, and meet legal or operational requirements.
Device and Website Information
When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, log files, web beacons, tags, and similar technologies.
This may include information such as:
- Your web browser
- IP address
- Time zone
- Device type
- Cookie information
- Pages or products viewed
- Search terms
- Referring websites
- How you interact with our website
We use this information to help load the website correctly, improve the customer experience, understand website performance, analyse traffic, and support advertising or marketing activity.
Order Information
When you place an order, we collect information required to process and fulfil your purchase.
This may include:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment details
- Order history
- Products purchased
- Delivery information
We use this information to:
- Process your payment
- Confirm your order
- Pack and ship your order
- Provide tracking information
- Communicate with you about your purchase
- Screen orders for potential fraud or risk
- Provide invoices, receipts, or order confirmations
- Assist with refunds, returns, cancellations, or customer support
Payment information is processed through secure third-party payment providers. We do not directly store full credit card details.
Customer Support Information
If you contact us for support, we may collect information you provide in your enquiry.
This may include:
- Your name
- Email address
- Order number
- Photos or attachments you provide
- Details about your order or issue
- Any other information you choose to send us
We use this information to respond to your enquiry, resolve order issues, process claims where applicable, and improve our customer service.
Marketing Information
If you subscribe to our emails, create an account, place an order, or opt in to marketing, we may use your contact information to send you updates about:
- New arrivals
- Pre-orders
- Sales and promotions
- Product releases
- Store updates
- Special offers
- Relevant collectables news
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at info@hotmatchcollectables.com.
How We Use Personal Information
We use your personal information to operate and improve Hot Match Collectables.
This includes using your information to:
- Offer products for sale
- Process payments
- Fulfil and ship orders
- Provide order confirmations and tracking
- Communicate with customers
- Respond to enquiries
- Manage accounts
- Process refunds, returns, and cancellations
- Detect and prevent fraud
- Improve our website and customer experience
- Analyse website traffic and store performance
- Send marketing communications where permitted
- Comply with legal, tax, accounting, and regulatory obligations
Sharing Personal Information
We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our services.
This may include:
- Shopify, which powers our online store
- Payment processors
- Shipping and fulfilment providers
- Email marketing platforms
- Analytics providers
- Advertising platforms
- Fraud prevention tools
- IT, hosting, and website service providers
- Professional advisers where required
- Government, regulatory, or law enforcement bodies where legally required
Shopify provides the ecommerce platform used by many merchants and publishes its own privacy information explaining how it processes personal data when customers interact with Shopify-powered services.
We may also disclose personal information if required to comply with applicable laws, regulations, legal processes, or lawful requests.
Behavioural Advertising and Analytics
We may use your personal information to provide advertising, marketing, and analytics that help us understand customer behaviour and improve our store.
This may include using services such as:
- Shopify analytics
- Google Analytics
- Meta/Facebook advertising tools
- Google advertising tools
- Email marketing tools
- Other advertising or analytics partners
These tools may use cookies, pixels, or similar technologies to understand how customers interact with our website and advertising.
We may use this information to:
- Measure website performance
- Understand which products customers view
- Improve advertising relevance
- Measure marketing effectiveness
- Show relevant ads on other websites or platforms
- Build audiences for advertising campaigns
You can manage or opt out of some targeted advertising through your browser settings, device settings, advertising platform settings, or available privacy tools.
Shopify Audiences and Advertising Partners
Where available, we may use Shopify advertising or audience tools to help show relevant advertisements to potential customers.
This may involve sharing information about your use of our website, your purchases, and the email address associated with your purchase with Shopify or advertising partners, depending on the tools enabled in our store.
This information is used to help improve advertising relevance and performance.
Cookies
Cookies are small files downloaded to your device when you visit a website.
We use cookies and similar technologies to help our website function properly, remember your preferences, improve your browsing experience, analyse traffic, and support advertising or marketing activity.
Cookies may be used for:
- Website functionality
- Shopping cart operation
- Checkout processing
- Customer login
- Security
- Analytics
- Advertising
- Marketing attribution
- Customer privacy preferences
Shopify notes that cookies can be used for purposes such as strictly necessary functions, performance, advertising, and social media or content-related features.
Managing Cookies
Most web browsers automatically accept cookies, but you can usually change your browser settings to block, delete, or manage cookies.
Please note that blocking or deleting cookies may affect parts of our website, including cart, checkout, account login, saved preferences, and other website features.
You may also be able to manage advertising preferences through Google, Meta/Facebook, Microsoft/Bing, your browser, your device settings, or other privacy tools.
Global Privacy Control and Privacy Choices
Depending on where you live, you may have the right to opt out of certain types of personal information sharing, targeted advertising, or sale/share-style activity under applicable privacy laws.
If you visit our website with a recognised Global Privacy Control opt-out signal enabled, we will treat this as a request to opt out of applicable activity for the device and browser used, where required by law.
You may also contact us at info@hotmatchcollectables.com to make a privacy-related request.
Data Retention
When you place an order through our website, we retain your personal information for our records unless and until you ask us to delete it, subject to any legal, tax, accounting, fraud prevention, dispute resolution, or legitimate business requirements that may require us to keep certain information.
We only keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure. While we work with trusted platforms and service providers, we cannot guarantee absolute security of information transmitted online.
Accessing or Correcting Your Information
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and verification requirements.
To make a request, please contact:
We may need to verify your identity before processing certain privacy requests.
International Customers
If you are located outside Australia, your personal information may be processed in Australia or by third-party service providers located in other countries.
By using our website or placing an order, you understand that your information may be transferred, stored, or processed outside your country of residence where necessary to provide our services.
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at info@hotmatchcollectables.com so we can review and remove the information where appropriate.
Do Not Track
Some browsers offer a “Do Not Track” signal.
Because there is currently no consistent industry standard for responding to Do Not Track signals, our website may not alter its data collection and usage practices when such a signal is detected.
Where required by law, we will respond to recognised privacy preference signals such as Global Privacy Control.
Complaints
If you have a complaint about how we handle your personal information, please contact us first at:
We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the relevant privacy or data protection authority in your region.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, website functionality, technology, legal requirements, or operational needs.
Updated versions will be posted on this page with a revised “Last updated” date.
Last Updated
5 May 2026