Refunds & Returns

Return and Refund Policy – Hot Match Collectables

At Hot Match Collectables, we strive to ensure your satisfaction with every purchase. However, please review the following policies regarding returns, refunds, and pre-order cancellations.


Change of Mind

  • No Refunds or Exchanges for Change of Mind:
    Unfortunately, we are not required to provide a refund or replacement if you change your mind about a purchase.

Faulty or Defective Products

You are entitled to a refund, replacement, or exchange if your item has a major problem. This applies if the item:

  • Has a problem that would have stopped you from purchasing it had you known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t perform as we described, or as intended, and the issue can’t be easily fixed

Alternatively, you may choose to keep the item and receive compensation for any reduction in value.


Non-Major Issues

  • If the issue is not major, we will repair the item within a reasonable timeframe.
  • If the repair cannot be completed in a reasonable time, you may request a refund or replacement.

Proof of Purchase

Please retain your receipt or order confirmation as proof of purchase, as this will be required to process returns, refunds, or exchanges.


Pre-Order Cancellations

  • 15% Cancellation Fee: All cancelled pre-orders will incur a 15% cancellation fee to cover administrative and processing costs.